OFFICIAL APOLOGY STATEMENT

In the spirit of Customer Service Week, we at *Mueni Homes* would like to sincerely *apologise* to all our valued clients for the *"inconveniences"* we’ve caused this year. We’ve received countless complaints, and we take each one very seriously.

- *Homes being delivered too early.* Clients say they barely had time to prepare for the housewarming before getting the keys.
- *Our customer service team being too available.* Apparently, it’s suspicious when calls are answered on the first ring.
- *House inspections turning into mini joyrides.* We’ve been accused of making property hunting too enjoyable.
- *Rent payment reminders being too polite.* Some clients say they now feel guilty for paying late.
- *Too many affordable options.* It’s been said we’ve ruined the ‘good old days’ when home ownership was just a dream.
- *Clients sleeping too peacefully.* Reports indicate that our secure estates and prompt maintenance are destroying people’s favourite stress habits.
- *After-sales follow-ups that feel too personal.* Some clients say they’re not used to being checked on “just to see if the water pressure’s still perfect”.
To everyone affected, we say: *We are deeply sorry.*
We promise to continue “misbehaving” — by making home ownership simple, enjoyable, and peaceful.